Good customer service is the hallmark of any outstanding organization and with Microsoft Dynamics CRM you can track the details necessary to assist your customer service personnel. Microsoft Dynamics CRM will help you to better manage issues, share support information, and provide customers with efficient service.
Provide Effective Customer Service
Microsoft CRM allows you to associate both an account and a contact record to the case, giving the ability to quickly and easily search for records. To escalate the importance of a customer case, cases have a severity rating ensuring the most critical customer needs are addressed first. With Microsoft Dynamics CRM you can easily identify a case by a unique identification number which is automatically generated for each case. You can also link activities to a case for follow up actions. Microsoft CRM provides you with easy reference for both support personnel and customers and will help to manage all your customer issues and needs.
Achieve Faster Case Resolution
The Knowledge Base function of Microsoft CRM is a repository of stories and articles which serve to answer your customer's commonly asked questions and allows for quicker case resolution. Microsoft CRM offers easy search tools for you to locate the appropriate article quickly and customizable subject fields which can be tailored to meet the needs of your business. You can also e-mail Knowledge Based articles to contacts stored in Microsoft Dynamics CRM. With the abilities of the Knowledge Base function, you can improve the knowledge transfer between you and your customer.
Accurately Indentify Company Services
Microsoft CRM allows you to identify the skills and abilities of technicians providing services at your company. With Microsoft CRM, you can suggest a technician based upon a service calendar ensuring qualified people are assigned to each case. You will also be able to list a required time to complete to ensure you are correctly scheduling technicians. With Microsoft Dynamics CRM you will be able to improve customer's requests for service.
Logan Consulting is a Microsoft CRM reseller serving the regions of Chicago IL, Milwaukee WI, and Indianapolis IN.