Microsoft Dynamics CRM gives companies a solution to integrate across multiple enterprise applications and provide maximum visibility to information from a single location. Microsoft CRM can be integrated with backend ERP applications which enables you to share accounts, contacts, addresses, sales orders, invoices, and items as well as custom objects. Microsoft Dynamics CRM offers you excellent tools which will allow you to integrate a variety of applications including web applications to Microsoft CRM.

View Customer Information

With Microsoft CRM, both customer service representatives as well as sales people have financial snapshots of customer data. With this function, customer service representatives have the ability to answer questions without having to access backend financial systems. In addition, salespeople can see invoice information and get an overview of a customer’s account before meeting with customers. This access to information will improve customer service and the professionalism of your sales staff.

Microsoft CRM Integration

SharePoint Services can easily be integrated with Microsoft Dynamics CRM. SharePoint sites can be integrated throughout Microsoft CRM to allow for efficient data storage and access to document libraries. Microsoft Dynamics CRM ensures that your company will capitalize on other Microsoft technologies while still working within one single application. This will improve user adoption and easy training requirements.

Establish Links

Through the use of I-Frames in Microsoft Dynamics CRM, your company can establish links to common search engine websites as well as internal company web sites. Having the ability to launch content-rich web pages directly from within CRM saves time and will provide your staff with the most current information.

Logan Consulting offers Microsoft Dynamics CRM services to the Illinois, Ohio, Wisconsin, and Indiana regions.